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RESTOCKING FEE:

When canceling an order, there will be a 3.5% restocking fee on all products. There are NO returns of Refunds on LIVE ANIMAL ORDERS or custom enclosure orders. Must contact us through email for refunds at mysticlabyrinth@yahoo.com. 

LOCAL PICK UP:    

This is our only local pick up address -->  11088 W Jewell Dr, Lakewood, CO. This is a Safeway on Kipling & Jewell. Located in Lakewood. This is the only location available for pick up, unless picking up at an Expo that we will be attending. We schedule pick-ups in groups which helps our small business. 

Terms & Conditions of purchasing a spider:

• Spiders must be placed in a separate order without any other items. (SHIPPING POLICY EXPLAINS THIS INFOMATION)
• No return on live animals. 
• They will be shipped in Deli Cups as its the safest way to ship them.  
• If any issues arise from shipping, please refer to the shipping policy to see the steps. 
• When you check the box at checkout you are agreeing to all of the terms & conditions, return policy, AND shipping policy. 
• LIVE ARRIVAL GUARENTEE is only valid for OVERNIGHT shipping, no other shipping options qualify for LAG. 

Other Items:

• Other Items you have up to 7 days to return your items.
• If you run into any issue with your items, please send us an email so we can help fix the problem.

SHIPPING TIME FRAMES:

-MONDAY/ TUESDAY- LIVE ANIMALS (DEPENDS ON THE WEEK CHECK FB FOR UPDATES)

-TUESDAYS - Plant Orders / bioactives & feeders

-Wednesdays- all other items from our store